Refund and Return Policy

Effective Date: December 4, 2024

At ZenLuis, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, our Refund and Return Policy ensures a hassle-free process.

1. Return Policy

• Items can be returned within 30 days of purchase.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase is required for all returns.

2. Refund Policy

• Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

3. Exchange Policy

• Exchanges are available for products of equal or lesser value, subject to stock availability.
• Contact our customer support at [email protected] to initiate an exchange.

4. Non-Returnable Items

• Gift cards, sale items, and customized products are not eligible for returns or refunds.

For assistance with returns or exchanges, call us at (334) 886-2993 or email [email protected].